HM Spices (PVT) Ltd.
Website: https://spices.hmgroupsl.com/
Last Updated: 18 October 2026

1. Introduction

HM Spices (PVT) Ltd. (“HM Spices”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information of visitors and customers who access our website or purchase our products.

This Privacy Policy explains how we collect, use, store, disclose and protect your information when you browse our website, place an order, contact us or use our online services.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent, we will obtain it separately.

2. Information We Collect

We may collect the following categories of information:

Personal and Contact Information

  • Full name
  • Billing and delivery addresses
  • Telephone and mobile numbers
  • Email address

Order and Transaction Information

  • Products purchased, quantities and order history
  • Order confirmation and delivery details
  • Payment status and transaction references
  • Refund, cancellation and return requests

We do not intend to collect or store full payment card details or security codes on our own servers. Payment information may be processed by the relevant payment service provider.

Technical Information

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, access times and other website usage information.

Communication Information

If you contact us by email, telephone, WhatsApp or through a website form, we may retain the information you provide to respond to your enquiry and maintain customer service records.

3. How We Use Your Information

We may use your information to:

  • Process and confirm orders.
  • Arrange payment processing, packing, shipping and delivery.
  • Communicate order updates and respond to enquiries.
  • Handle returns, cancellations, refunds and complaints.
  • Improve our products, website functionality and customer experience.
  • Detect and prevent fraudulent transactions and unauthorised activities.
  • Maintain accounting, tax and business records.
  • Send promotional offers, product announcements and marketing communications where permitted by law and, where required, with your consent.
  • Comply with applicable legal and regulatory obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping cart functionality, remember preferences, maintain website security, analyse website traffic and improve performance.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect website features, including shopping cart and checkout functionality.

Where legally required, we will request consent before using non-essential cookies.

5. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment processors and financial institutions.
  • Delivery companies, couriers and logistics providers.
  • Website hosting, maintenance, security and analytics providers.
  • Customer support and communication service providers.
  • Professional advisers, auditors and relevant government authorities where legally required.

These parties should receive only the information reasonably necessary to perform their services or fulfil a lawful request.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through our website.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance and dispute resolution.

7. International Data Transfers

Depending on the location of our customers and service providers, personal information may be processed or stored in countries other than the country in which it was collected.

Where applicable, we will take reasonable steps to ensure that such transfers comply with relevant data protection requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally permissible.
  • Object to or request restrictions on certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional marketing communications.
  • Lodge a complaint with the relevant data protection authority.

Certain information may need to be retained to fulfil legal obligations, complete transactions or resolve disputes.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms or messaging applications. These services operate under their own privacy policies and terms.

HM Spices is not responsible for the privacy practices or security of third-party websites that we do not control.

10. Children’s Privacy

Our website is intended for general customers and is not specifically directed at children. We do not knowingly collect children’s personal information in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

12. Contact Us

For questions, requests or concerns relating to this Privacy Policy or your personal information, please contact:

HM Spices (PVT) Ltd.
Website: https://spices.hmgroupsl.com/
Email: spices@hmgroupsl.com
Telephone: +9476 460 14 03
Address: #48, HM Complex, KK Street, Puttalam, Sri Lanka

Please verify the contact details above before publication and replace them if HM Spices uses different customer service contact details.