HM Spices (PVT) Ltd.
Website: https://spices.hmgroupsl.com/
Last Updated: 18 October 2026

1. Introduction

Welcome to HM Spices (PVT) Ltd. These Terms and Conditions govern your access to and use of our website and the purchase of products through our online store.

Throughout these Terms, “HM Spices”, “we”, “our” and “us” refer to HM Spices (PVT) Ltd. “You”, “your” and “customer” refer to any person visiting our website or purchasing our products.

By accessing our website, placing an order or purchasing a product, you agree to these Terms and Conditions. If you do not agree, please discontinue using our website.

2. Products and Product Information

HM Spices offers Ceylon spices and other food products, including spices, nuts and seeds, dried fruits and berries, as displayed in our online store.

We make reasonable efforts to ensure that product descriptions, photographs, prices, weights, packaging details and other information are accurate and up to date.

However:

• Product photographs are for illustrative purposes and actual packaging may vary.
• Natural products may vary slightly in colour, size, aroma, texture and appearance between batches.
• Product availability, packaging and specifications may change.
• Any certifications, organic claims or quality guarantees apply only where they are valid and supported by the relevant product documentation.

Please read the product description and packaging information carefully before purchasing.

3. Prices and Product Availability

All product prices will be displayed on the website at the time of purchase. Any applicable delivery fees, taxes or other charges will be communicated before you complete your order, where required.

We reserve the right to update product prices, promotions and availability. Changes will not alter an order already accepted unless otherwise agreed with the customer or required by law.

If a product becomes unavailable after an order is placed, we may contact you to discuss an appropriate alternative, cancellation or refund.

4. Orders and Order Confirmation

When you place an order through our website, you agree to provide accurate and complete contact, billing and delivery information.

After receiving your order, we may send an acknowledgement by email, telephone, SMS or another available communication method.

An order acknowledgement does not necessarily mean the order has been accepted. We may need to verify payment, stock availability, delivery details or other relevant information before confirming an order.

We reserve the right to refuse or cancel an order where reasonably necessary, including suspected fraud, incorrect pricing, unavailable stock or inaccurate delivery information, subject to applicable law.

If payment has already been collected for an order that we cancel, any applicable refund will be processed in accordance with our refund procedures and legal obligations.

5. Payment Methods

Available payment methods will be displayed during checkout or communicated by our customer service team.

Where cash on delivery is offered, customers may pay the applicable amount upon delivery according to the instructions provided at checkout.

For online payments, transactions may be handled by third-party payment service providers. Their applicable terms and security procedures will also apply.

Customers must not submit false payment information or attempt to use another person’s payment method without authorisation.

6. Delivery and Shipping

We aim to process and deliver orders within the estimated delivery period communicated to customers.

Delivery times may vary depending on the delivery address, stock availability, courier operations, public holidays, weather conditions and other circumstances beyond our reasonable control.

Customers are responsible for providing a correct and accessible delivery address and a valid contact number.

Additional delivery charges may apply where an address is outside the standard delivery area or a delivery attempt fails because of inaccurate information or the customer’s unavailability, subject to applicable law and any disclosed delivery policy.

For international orders, customers are responsible for reviewing any applicable import requirements, duties, taxes and restrictions communicated to them.

7. Cancellations, Returns and Refunds

We want our customers to be satisfied with their purchases. Requests relating to cancellations, returns or refunds should be submitted through our official customer service channels with the order number and relevant details.

Cancellation: Orders may be cancelled before dispatch where operationally possible. Once an order has been dispatched, cancellation may be subject to the applicable return procedure.

Food Products: For hygiene and food safety reasons, opened food products may not be eligible for return unless the product is defective, damaged, incorrectly supplied or a return is otherwise required by law.

Damaged, Defective or Incorrect Items: Please contact us as soon as reasonably possible after delivery and provide photographs or other supporting information where appropriate. We will review the issue and determine an appropriate remedy, which may include replacement, refund or another solution required by law.

Refunds: Approved refunds will be processed using the original payment method where practicable, or another agreed method. Processing times may depend on the payment provider or financial institution.

Nothing in this section excludes any mandatory consumer rights that apply to your purchase.

8. Customer Responsibilities

When using our website, you agree to:

• Provide accurate order and contact information.
• Use the website only for lawful purposes.
• Avoid fraudulent purchases or unauthorised payment activities.
• Not interfere with the website’s operation or security.
• Not introduce malicious software or attempt unauthorised access to our systems.
• Respect the intellectual property rights of HM Spices and other parties.

We may restrict access to our website or refuse transactions where necessary to address misuse, fraud or security risks, subject to applicable law.

9. Food Safety, Storage and Allergens

Customers should read product labels, ingredient lists, allergen declarations, storage instructions and best-before or expiry information where provided.

Products should be stored and handled according to the instructions on their packaging.

Customers with food allergies, sensitivities or dietary restrictions should verify the relevant product information before consumption and contact us if clarification is needed.

Although we take reasonable care in handling and supplying our products, customers are responsible for following the stated storage and preparation instructions after delivery.

Please contact us promptly if a product appears damaged, contaminated, improperly sealed or otherwise unsafe. Do not consume a product that you reasonably believe may be unsafe.

10. Promotions and Discounts

Promotional offers, discount codes and special prices may be subject to separate eligibility requirements, validity periods, product exclusions and usage limits.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to correct promotional errors and withdraw or amend offers where reasonably necessary, subject to applicable law and any orders already accepted.

11. Intellectual Property

All website content, including text, photographs, graphics, logos, product descriptions, design elements and other materials, is owned by HM Spices or used with appropriate permission, unless otherwise indicated.

You may view and use this content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish or commercially exploit our content without prior written permission, except where permitted by law.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery services, social media platforms and communication applications.

We do not control all aspects of these third-party services. Your use of them may be subject to separate terms, privacy policies and service conditions.

We are not responsible for third-party services to the extent permitted by law, without limiting any rights or remedies you may have under applicable law.

13. Website Availability and Accuracy

We aim to keep our website available and functioning correctly. However, we do not guarantee uninterrupted access or that every website feature will always be error-free.

We may temporarily suspend, update or modify website features for maintenance, security, operational improvements or other reasonable purposes.

If we discover a material error in a product listing, price or order detail, we will take reasonable steps to address it and communicate with affected customers where appropriate.

14. Limitation of Liability

To the extent permitted by applicable law, HM Spices shall not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights, liability for fraud or any other liability that must remain enforceable under applicable law.

15. Privacy and Personal Information

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and disclose personal information.

By using our website, you acknowledge that you have been given the opportunity to review the Privacy Policy. Any consent required by applicable data protection law will be obtained separately where necessary.

16. Changes to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in our services, products, website operations or legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will apply as permitted by applicable law. Any order already accepted will remain subject to the applicable terms and mandatory legal requirements governing that transaction.

17. Governing Law and Disputes

These Terms and Conditions shall be interpreted in accordance with the laws applicable to HM Spices and the relevant transaction.

Any dispute relating to our website or products should first be raised with our customer service team so that we can attempt to resolve it fairly.

Where a dispute cannot be resolved informally, it may be referred to the competent courts or other dispute-resolution bodies with jurisdiction under applicable law.

Nothing in these Terms removes any mandatory consumer protections available to customers in their country of residence.

18. Contact Information

For questions about these Terms and Conditions, orders, deliveries, cancellations, returns or refunds, please contact:

HM Spices (PVT) Ltd.
Website: https://spices.hmgroupsl.com/
Email: spices@hmgroupsl.com
Telephone: +9476 460 14 03
Address: #48, HM Complex, KK Street, Puttalam, Sri Lanka

Please verify the company’s contact details and designated customer service channels before publishing this document.